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JetStream Enterprises PTY LTD

JetStream Enterprises

Our Policies and Procedures

 

1. Service Offerings


  • Exterior Pressure Washing
     
  • Driveway and Sidewalk Cleaning & Restoration
     
  • Deck and Patio Cleaning
     
  • Fence Cleaning
     
  • Gutter Cleaning
     
  • Commercial and Industrial Cleaning
     
  • Surface Restoration
     
  • Fleet Washing
     
  • Graffiti Removal
     
  • Roof Cleaning
     
  • Roof Restoration, Paint & Seal
     

2. Scheduling


  • Please schedule your appointment at least 48 hours in advance to secure your spot.
     
  • Appointments are available from 8:30 AM to 6:00 PM, Monday to Friday.
     
  • Appointments scheduled on weekends will incur an additional 15% fee.
     
  • Once scheduled, your appointment is subject to confirmation based on availability. You will receive a confirmation via phone or text.
     

3. Pricing


  • Pricing is based on the size of the area and the complexity of the job.
     
  • Estimates may be provided prior to the service, but the final price will depend on the actual scope of work at the time of service.
     
  • We offer a loyalty plan: Every 8th job is half-price.
     

4. Payment Terms


  • Full payment is required immediately upon receiving the invoice.
     
  • Accepted payment methods: Bank Transfer, Credit Card, and Cash.
     
  • Late payments will incur a 5% fee per month on the outstanding balance. A reminder will be sent before fees are applied.
     

5. Cancellation Policy


  • Cancellations made less than 48 hours before the scheduled appointment will incur a $50 cancellation fee.
     
  • Cancellations made more than 48 hours in advance can be rescheduled with no charge.
     
  • Rescheduling requests within 48 hours of the appointment may be subject to additional fees and availability.
     

6. Customer Responsibilities


  • Customers are responsible for providing access to water for the duration of the service.
     
  • Customers must ensure there is clear and unobstructed access for the service team to perform their work efficiently and safely.
     

7. Safety Measures


  • All employees wear personal protective equipment (PPE), including goggles, gloves, and appropriate footwear.
     
  • We adhere to all safety protocols, including proper equipment handling and storage, and follow the manufacturer’s operating guidelines.
     

8. Quality Assurance


  • Every service is inspected upon completion to ensure it meets our high standards and customer expectations.
     
  • If any aspect of the service does not meet your satisfaction, please let us know immediately so we can resolve the issue to your satisfaction.
     

9. Complaint Resolution


  • If you have any complaints or concerns, contact us directly by phone or email. We aim to resolve issues quickly and professionally.
     
  • The management team will investigate and work with you to reach a satisfactory resolution.
     

10. Liability & Insurance


  • JetStream Enterprises PTY LTD is fully insured with $10 million in business liability insurance.
     
  • We are responsible for any damages or injuries caused by our employees during the service, except for damages caused by external factors like extreme weather, pre-existing conditions, or customer negligence.
     

11. Employee Conduct


  • Our employees are expected to maintain professionalism at all times, including polite communication and prompt service.
     
  • They are trained to represent JetStream Enterprises with respect, adhering to safety protocols and company policies.
     

12. Environmental Considerations


  • We follow environmental best practices by ensuring wastewater is disposed of responsibly and using environmentally friendly cleaning products when possible.
     
  • We prioritize protecting the surrounding environment, including vegetation and wildlife, during our services.
     

13. Confidentiality & Data Protection


  • Customer information is stored securely and accessed only by authorized personnel for business purposes.
     
  • We follow data protection best practices to ensure the confidentiality of your personal details. Customer data is retained for no longer than 36 months unless you request its deletion.
     

14. Amendments & Updates


  • We may update our policies from time to time. Customers will be notified of any significant changes via our website and SMS (if opted in for updates).
     
  • Any amendments will be posted on our website, and customers will be informed at least 7 days in advance.
     

15. Contact Information


  • For inquiries, appointments, or support, please contact us during business hours: Monday to Friday, 8:30 AM – 6:00 PM.
     
  • Director Email: Zac@JetstreamEnterprises.com.au
     
  • Phone: 0461519696
     
  • Website: www.jetstreamenterprises.com.au
     
  • Instagram: JetstreamEnterprises
     
  • ABN: 77675889399
     
  • ACN: 675889399

Call us today!

Jetstream Enterprises PTY LTD 2024

ABN: 7767588939

ACN: 675889399

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Welcome to Jetstream Enterprises

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