JetStream Enterprises

1. Service Offerings

- Exterior Pressure Washing

- Driveway and Sidewalk Cleaning

- Deck and Patio Cleaning

- Fence Cleaning

- Gutter Cleaning

- Commercial and Industrial Cleaning

- Surface Restoration

- Fleet Washing

- Graffiti Removal

2. Scheduling: 

- Appointments must be scheduled at least 48 hours in advance to reserve the desired date and time for the service. Scheduling an appointment does not guarantee availability and is subject to confirmation upon receipt of the required deposit.

-Appointments are available from 8:30 AM to 6:00 PM every day.

-Appointments scheduled on Saturdays and Sundays will incur an additional 15% fee.

3. Pricing: 

- Pricing for each service is determined based on factors such as the size of the area to be cleaned and the complexity of the job.

- As part of the retention plan, every 8th job is half price.

4. Payment Terms: 

- A 50% deposit is required upon scheduling to secure the appointment. The deposit serves as confirmation of the booking and guarantees availability for the requested date and time. The remaining 50% of the payment is due upon completion of the job (* The 50% deposit may be adjusted or waived on managements discretion.)

- Prepayment options are available

5. Cancellation Policy: 

- Cancellations made less than 48 hours before the scheduled appointment may result in forfeiture of the 50% deposit.

- Cancellations made outside of the 48-hour window may be accommodated, and customers are encouraged to contact JetStream Enterprises PTY LTD to discuss alternative arrangements.

6. Customer Responsibilities: 

- Customers are responsible for providing access to water for the duration of the service appointment, as Jetstream Enterprises PTY LTD cannot supply its own water source.

7. Safety Measures: 

- Employees are required to wear personal protective equipment (PPE) including safety goggles, gloves, and appropriate footwear during pressure washing activities.

- Safety protocols include proper handling and storage of equipment, as well as adherence to manufacturer guidelines for operation.

- Employees are trained in safety procedures during on boarding and receive ongoing training to stay updated on best practices and regulations.

8. Quality Assurance:

- JetStream Enterprises PTY LTD conducts inspections of completed work to ensure our quality standards are met.

- After each service, a final inspection is performed to verify that the job meets customer expectations and company standards.

- Customer feedback mechanisms are in place to gather input on the quality of the service provided, allowing for continuous improvement and customer satisfaction.

9. Complaint Resolution:

- Customer complaints or concerns are addressed promptly by Jetstream Enterprises PTY LTD  management team.

- Customers can contact the company directly through phone or email to report any issues.

- Upon receiving a complaint, the management team investigates the matter thoroughly and works with the customer to find a satisfactory resolution.

- The goal is to resolve all complaints in a timely and professional manner to ensure customer satisfaction.

10. Liability and Insurance: 

- JetStream Enterprises PTY LTD carries $10 million in business liability insurance to protect against damages or injuries during service appointments.

- The business assumes responsibility for any damages or injuries caused by its employees or equipment during the course of the service.

- Customers can have peace of mind knowing that Jetstream Enterprises PTY LTD  is adequately insured to handle any unforeseen incidents.

11. Employee Conduct:

- Employees are expected to maintain a professional demeanor at all times when interacting with customers.

- Guidelines include being polite, respectful, and courteous, and addressing customer inquiries and concerns promptly and professionally.

- Employees are trained to represent Jetstream Precision Cleaning in a positive manner, upholding the company’s reputation for excellent customer service.

- Additionally, employees are instructed to follow all safety protocols and adhere to company policies and procedures during service appointments.

12. Environmental Considerations:

- JetStream Enterprises PTY LTD adheres to environmental regulations and best practices during pressure washing activities.

- Wastewater disposal is managed responsibly, ensuring compliance with local regulations to prevent contamination of water sources.

- Chemical usage is minimized whenever possible, and environmentally friendly cleaning products are prioritized to reduce ecological impact.

- The company takes proactive measures to protect surrounding vegetation and wildlife during service appointments.

13. Confidentiality and Data Protection: 

- JetStream Enterprises PTY LTD takes the confidentiality of customer information seriously.

- Customer data is stored securely and accessed only by authorized personnel for business purposes.

- The company implements data protection measures, such as encryption and access controls, to safeguard customer information from unauthorized access or disclosure.

- Employees are trained in data protection best practices and are required to adhere to strict confidentiality policies.

14. Amendments and Updates: 

- Customers will be notified of any amendments or updates to the policies and procedures through the company website and via text messages if they have opted in for updates.

- Additionally, customers are encouraged to provide feedback or suggestions for improvement through the website’s contact form or by contacting JetStream Enterprises PTY LTD directly.

15. Contact Information:

- Customers can contact Jetstream Enterprises PTY LTD for inquiries, scheduling, and customer support using the phone number, email address

Director Email : Zac@JetstreamEnterprises.com.au

PH: 0461519696

Website: www.JetstreamEnterprises.com.au

Instagram: JetstreamEnterprises 

ABN: 77675889399

TFN: 594097569

ACN: 675889399