1. Service Offerings
- Exterior Pressure Washing
- Driveway and Sidewalk Cleaning & Restoration
- Deck and Patio Cleaning
- Fence Cleaning
- Gutter Cleaning
- Commercial and Industrial Cleaning
- Surface Restoration
- Fleet Washing
- Graffiti Removal
- Roof Cleaning
- Roof Restoration, Paint & Seal
2. Scheduling
- Please schedule your appointment at least 48 hours in advance to secure your spot.
- Appointments are available from 8:30 AM to 6:00 PM, Monday to Friday.
- Appointments scheduled on weekends will incur an additional 15% fee.
- Once scheduled, your appointment is subject to confirmation based on availability. You will receive a confirmation via phone or text.
3. Pricing
- Pricing is based on the size of the area and the complexity of the job.
- Estimates may be provided prior to the service, but the final price will depend on the actual scope of work at the time of service.
- We offer a loyalty plan: Every 8th job is half-price.
4. Payment Terms
- Full payment is required immediately upon receiving the invoice.
- Accepted payment methods: Bank Transfer, Credit Card, and Cash.
- Late payments will incur a 5% fee per month on the outstanding balance. A reminder will be sent before fees are applied.
5. Cancellation Policy
- Cancellations made less than 48 hours before the scheduled appointment will incur a $50 cancellation fee.
- Cancellations made more than 48 hours in advance can be rescheduled with no charge.
- Rescheduling requests within 48 hours of the appointment may be subject to additional fees and availability.
6. Customer Responsibilities
- Customers are responsible for providing access to water for the duration of the service.
- Customers must ensure there is clear and unobstructed access for the service team to perform their work efficiently and safely.
7. Safety Measures
- All employees wear personal protective equipment (PPE), including goggles, gloves, and appropriate footwear.
- We adhere to all safety protocols, including proper equipment handling and storage, and follow the manufacturer’s operating guidelines.
8. Quality Assurance
- Every service is inspected upon completion to ensure it meets our high standards and customer expectations.
- If any aspect of the service does not meet your satisfaction, please let us know immediately so we can resolve the issue to your satisfaction.
9. Complaint Resolution
- If you have any complaints or concerns, contact us directly by phone or email. We aim to resolve issues quickly and professionally.
- The management team will investigate and work with you to reach a satisfactory resolution.
10. Liability & Insurance
- JetStream Enterprises PTY LTD is fully insured with $10 million in business liability insurance.
- We are responsible for any damages or injuries caused by our employees during the service, except for damages caused by external factors like extreme weather, pre-existing conditions, or customer negligence.
11. Employee Conduct
- Our employees are expected to maintain professionalism at all times, including polite communication and prompt service.
- They are trained to represent JetStream Enterprises with respect, adhering to safety protocols and company policies.
12. Environmental Considerations
- We follow environmental best practices by ensuring wastewater is disposed of responsibly and using environmentally friendly cleaning products when possible.
- We prioritize protecting the surrounding environment, including vegetation and wildlife, during our services.
13. Confidentiality & Data Protection
- Customer information is stored securely and accessed only by authorized personnel for business purposes.
- We follow data protection best practices to ensure the confidentiality of your personal details. Customer data is retained for no longer than 36 months unless you request its deletion.
14. Amendments & Updates
- We may update our policies from time to time. Customers will be notified of any significant changes via our website and SMS (if opted in for updates).
- Any amendments will be posted on our website, and customers will be informed at least 7 days in advance.
15. Contact Information
